Can I return a product to the shop when I bought it on-line?
Returns and exchanges for online products are only possible within 7 days of purchase
What should I do if I receive a defective item?
Despite the close attention we give to the processing of the orders and the quality control we ensure before packaging the products, it may occur on rare occasions that an item presents a defect. In such cases, we invite you to contact our customer service in order to resolve this issue and organize a return. You will then be offered two options and either be fully reimbursed or to receive a new item to replace the faulty one.
What should I do in case I receive an item different from the one I ordered?
Despite the close attention we give to the processing of the orders and despite the quality control we try and ensure before packing the items, it may occur in rare occasions that you receive an item different from the one you ordered. In such cases, we invite you to contact our customer service in order for us to organize a return procedure. You will then be offered two options, either a full refund or to receive the item you initially ordered.
What are the lead times for handling returns?
Upon receipt of your item, kindly allow us at least 7 working days to process your request.
How should I return the product?
We simply require that you fill in the return form enclosed in your parcel so we can act upon it promptly. You will be advised by email as soon as your parcel reaches our offices and we will proceed with an exchange or reimbursement. The item must be returned in its original packaging for protection. Indeed we will not be able to proceed with a refund should the item be damaged during the return shipping.
Have you received the item I returned you?
For all returns and exchanges, you will receive an email to acknowledge the good receipt of your item.
How long will it take for the refund to reach on my account?
For refunds, please allow 3 to 7 working days starting the time when the return is confirmed. An email acknowledging good receipt of your parcel will be sent to you. Note that the processing time may be delayed during the sales period, due to overload of work.