Help & FAQ

 

1. Where is my order?

You can easily follow-up on your order by checking your account details. You will find out information on each step from the confirmation of your order to its delivery. When shipping is processed, a unique tracking number is issued, which allows you to follow your order directly on the web site of the delivery company.

 

2. Can I modify or cancel my order?

Once your order is confirmed and paid for, it is no longer possible to modify it or cancel it.

 

3. How can I print my invoice?

Once you are connected to your account, you can easily print your invoice from your user account.

 

4. How do I create a user account?

To create a user account click on “Log in” in the e-shop, enter your email address in the field provided, click on “create your account” then enter your data and proceed with “register”. Your user account is now created! However, in the case you did not create your account before you continued with an order, you will still be able to do so, before confirming your order.

5. I lost my password, how can I reset it?

If you lost your password, we invite you to click on “Did you forget your password?” An automated mail will then be sent to you with a link to reset your password.

 

6. Can I place my orders over the phone?

Sorry, we do not currently provide a telephone service for placing orders.